Many people feel nervous about going to the doctors, but most of us have to go there at some time or another. Whether you run a doctor’s surgery, a dental surgery, or another medical practice, you can do lots of small things that will make your patients feel more comfortable and relaxed, whether they’re in the waiting room or an examination room.
Change Around The Aesthetic
Many medical practices are decorated in a way that is easy to clean, but this can make them feel cold and clinical. This isn’t very welcoming and can add to the nerves of a patient as soon as they arrive. Medical practice doesn’t have to look like this. You can create a modern, attractive space that is still easy to care for but is much more pleasant for patients. Use Lepro shop lights in a warm tone, and decorate in soothing colors, beyond the classic blues and greys of most doctor’s offices.
The doctor’s office is often an important part of the local community, especially in small towns. For this reason, it’s important that the surgery lends itself to a positive, effective relationship between patients and doctors. Patient engagement helps to create a friendly, sympathetic vibe that makes patients feel more at ease. Encourage your team to try to remember things about their patients so they can make small talk that will make them feel relaxed. It can be tough when the office is busy, but a smiling receptionist asking after a patient’s elderly parent, daughter off to college, or beloved pet can make all the difference.
Go The Extra Mile
The waiting room of your medical practice doesn’t have to be a personality-free zone. A few distractions in the decor can make the waiting process much more pleasant for a patient. You could add television to give people something to watch. Provide plenty of reading materials to offer a distraction. Consider offering a coffee machine. All these details will make customers feel more relaxed and can encourage them to be loyal to your practice and give them a better experience. Hang art on the walls and decorate with plants to make the waiting room feel a lot more welcoming and personable. All these details give patients something else to look at, which can be very helpful if they’re nervous.
Keep Things Tidy
A doctor’s office that is messy is never going to make patients feel confident in the care they’re going to receive. If the space is untidy, then this can add to a feeling of stress and anxiety. Bring in a professional cleaning company, with experience cleaning medical spaces to keep things neat, organized, clean, and hygienic. To keep the office looking smart, you will need to clean regularly. The waiting room should be straightened up throughout the day too to keep it looking tidy and not like a sea of magazines and pamphlets. It might seem simple, but a tidy office makes a good impression on your patients.