We are in an era where patients’ and caregivers’ safety is of utmost importance amid the COVID-19 pandemic. Luckily, it is easier to offer safer and more cost-effective patient care through video conferencing and remote diagnostic tools with technological advancements.
Nonetheless, even with so many benefits associated with telehealth, some caregivers feel like they are losing the personalized attention they would wish to offer their patients. Telehealth is an excellent way of maintaining social distancing, but without a good strategy, your efforts are bound to be unsuccessful. If you are planning on integrating telehealth in your healthcare facility, or you have been offering these services for a long time but do not seem to bear fruits, here are some tips to help improve your telehealth practice.
Invest in a Reliable Phone System
You should focus on reducing fixed costs without compromising the quality of the services. With a smart telehealth model, you are assured of cutting losses on primary care while boosting the patients’ trust in you. Collaborate with top telehealth companies to outsource your systems, such as the phone system and other components that directly affect your services’ quality.
Have a Dedicated Service Room
Just because you offer the healthcare services remotely does not mean that you should plan for the sessions. The key to a successful virtual visit is to have a dedicated space in your office, where you will be communicating with your patients. Patients might lose trust in you if you are working in a noisy place. They will feel like you are violating patients’ privacy. Also, working in a noisy place will distract communication, and you may end up missing out on important information that could have helped you in diagnosis. The trick is to have a specified room with a closed-door where all the virtual health visits will be taking place. Also, inform the rest of the staff that once you get in that room, you are in an audio or visual meeting with a patient, so you should not be disturbed.
Incorporate the Right Equipment
With the right video conferencing and diagnostic tools, a virtual meeting will feel just like a face-to-face encounter. Ensure that your equipment can offer high-quality sound and video resolution. Invest in a good computer with a high-resolution webcam, get good-quality headphones, and an external webcam.
Be Cautious with When Selecting Software
You have an unlimited selection of videoconferencing software in the market, but you must be careful to avoid compromising patients’ safety. You cannot use just any online video platform without performing due diligence to ensure that it meets safety requirements. Ensure that your patients’ information is fully protected by using telehealth software designed explicitly with healthcare in mind.
Listen to Your Patients’ Concern
Make a habit of listening and validating your patient’s concerns. Even if the patient self-diagnosed themselves and needs your opinion, take your time to listen to their symptoms and then turn the patient to the right diagnosis. Do not dismiss their concerns as that could make them lose confidence in you.
With these tips, you will undoubtedly improve your telehealth practice, hence boosting your business success. All the best!