The healthcare industry is currently facing many challenges, with COVID-19 still raging and an aging population that will require lots of care in the future. Health disparities are also a major issue affecting people all over the United States. Although nurses are trained to provide compassionate care, not all of them are providing equally excellent care for all patients.
People living in poverty, non-white patients, and those who speak English as a second language are among the most affected by inequalities in the healthcare system. In order to ensure excellent care for all, we need to educate future nurses in cultural competency and related topics.
The Importance of Cultural Sensitivity Training
Nursing is highly dependent on the relationship between the nurse and the patient. Patients have to feel like they can trust their nurses to provide crucial information and cooperation. For the best possible outcomes, nurses must have cultural sensitivity and an ability to connect with patients of all backgrounds and demographics.
But why is cultural sensitivity so important in nursing? Because patients deserve respect, autonomy, and understanding. It’s extremely important for nurses to take the time to understand a patient’s unique needs, which may include cultural factors that are part of the patient’s identity and may influence their decision-making.
It’s also important to remember that not all nurses work in hospital settings. They can also work in doctor’s offices, clinics, assisted living facilities and nursing homes, schools, and even prisons. Each setting involves working with different types of patients and nurses must be adaptable and compassionate to be successful in the field.
Steps to Becoming Culturally Sensitive
Developing cultural sensitivity is an ongoing practice, but the most important factor is a willingness to listen and learn. All nurses should work on developing the skills to be more culturally sensitive throughout their careers.
The first step in becoming more culturally competent is to become more aware of the varying needs of people from different cultures. Simply being aware that not everyone has the same beliefs and cultural practices is an important place to start.
After that, it’s important to check any assumptions at the door. One of the reasons patients from different backgrounds don’t receive the same level of care as others are that some nurses make instant assumptions about patients based on their demographics or cultural background.
Practicing active listening is important. Patients need to feel heard and respected in order to develop trust and rapport with their nurses. Nurses who listen and ask appropriate questions are more likely to build that trust quickly. Once the trust is there, they can explain important medical information so patients can understand it.
Another important factor in cultural sensitivity is research. Nurses should do their own research on cultures that are relevant to their patient base so they have some existing knowledge they can draw on when working with patients. Being prepared to work with translators for patients with a language barrier is also key to success.
Cultural sensitivity is about putting the patient’s needs first and being aware that you may not have all the necessary knowledge right away. Remaining open to learning and communication is absolutely crucial.
Challenges to Culturally Competent Healthcare
It sounds simple enough to deliver culturally competent healthcare in theory. In practice, though, it can be more challenging. There can be hidden barriers both at a systemic and individual level.
Patients’ cultural values and influences can affect the way they communicate with nurses and vice versa. For example, a Japanese patients might not feel comfortable expressing themselves due to cultural norms of communication. Other patients may have culturally-based modesty concerns about hospital garments.
Beyond patients’ concerns, there are individual biases that nurses may have to overcome in order to prevent misdiagnosis or other problems that could affect the patient’s health. Bureaucratic constraints can also be a source of conflict and challenge to nurses delivering culturally competent healthcare.
The Benefits of Enhanced Communication
At the end of the day, communication is key for any nurse-patient relationship. By practicing culturally competent healthcare, nurses can help to ensure that patients are engaged and involved in their own health and wellness. This is crucial for better outcomes.
As our country becomes more and more diverse over time, it’s important for nursing education to include cultural sensitivity training. Whether in the hospital, school, or correctional facility, all patients deserve dignity, respect, and strong communication with their healthcare providers.