Many healthcare providers in the U.S. wish their patients would take more accountability for managing their health. According to a West survey, 96 percent of providers feel frustrated when patients do not actively participate in their own healthcare. In a perfect world, every patient would follow their care plan exactly as instructed after leaving their[ Read More ]
Allison Hart is a regularly-published advocate for utilizing technology-enabled communications to engage and activate patients beyond the clinical setting. She leads thought leadership efforts for West’s TeleVox Solutions, promoting the idea that engaging with patients between healthcare appointments in meaningful ways will encourage and inspire them to follow and embrace treatment plans - and that activating these positive behaviors ultimately leads to better outcomes for both healthcare organizations and patients. Hart currently serves as Vice President of Marketing for TeleVox Solutions at West, where the healthcare mission is to help organizations harness communications to expand the boundaries of where, when, and how healthcare is delivered.