Craig Laser is a clinical associate professor at Arizona State University within the Master of Global Management in Healthcare Services program.

Hardiness, Resiliency, and Engagement: The Leader’s Dilemma in Healthcare

Healthcare remains in crisis. COVID-19 started the disruption to an already fragile workplace where nurses, physicians, and other healthcare professionals were on edge. Short staffing, turnover, and leadership issues affecting engagement and employee commitment were starting to unravel. According to Gallup, the key driver of engagement is the employee’s relationship with their manager as a

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