No-shows are an occasional part of the healthcare industry, but no practice enjoys them. No-shows cause a loss of revenue and leave open a space that other patients could have used. However, patients who do not show up for appointments often have good reasons for it, and healthcare providers should try to discover what they[ Read More ]
Kimberly Stevens, CPC, CCS-P, CPMA, is President of Health Revenue 360, LLC. Stevens has more than 30 years of experience in medical billing and practice management, and has witnessed the transition from paper-based to digital revenue management. She has a firsthand understanding of the challenges healthcare providers face when it comes to managing revenue.