Innovation & Evaluation

The Next Revolution in Healthcare? Empathy (Video)

This talk was given at a local TEDx event, produced independently of the TED Conferences. Paul Rosen, MD, a pediatric rheumatologist, serves as the Clinical Director of Service and Operational Excellence at Nemours. He received a masters of public health degree from Harvard University and a masters of medical management degree from Carnegie Mellon University.

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Is Your Practice and Patient Experience Living in the 21st Century?

All too often, it seems like 21st century medicine is stuck with outdated technology and attitudes about doctor-patient communications. Most contemporary consumers—the healthcare customers we call patients—are empowered and connected by the Internet, email and near-immediate, go-anywhere mobile communications. But contrast that reality with this experience with my pediatrician’s office. My wife came home from

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