Electronic health records were supposed to make life easier for physicians and help improve patient care. But clunky design and the mountain of new documentation requirements have contributed to doctor frustration and burnout.Dr. Lloyd Minor is frustrated. As dean of Stanford University Medical School, he says he can handle the constant cascade of large-scale challenges that come with his job. But what flummoxes him drives him crazy, in fact is something that occurs on a much smaller scale every time he examines someone in his clinical practice.Minor cannot get the electronic health record, which provides a medical history of each patient, to work the way he wants. So he spends too much time wrestling with the computer and not enough directly communicating with his patient.

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