For the ninth straight year, Epic Systems was named the top Overall Software Suite in the 2019 Best in KLAS Software and Services report from the Orem-Utah based KLAS Research.The report from KLAS names the top-performing vendor companies within various market segments based on customer feedback. Best in KLAS is awarded only in those software and services market segments that have the broadest operational and clinical impact on healthcare organizations, according to the firms officials.The Overall Software Suite ranking is reserved for those vendors that provide a suite of products clients would purchase to address their core IT needs, according to KLAS. Epic topped the list with a score of 87 out of 100; the Wisconsin based EHR (electronic health record) vendor was followed by athenahealth, with a grade of 78.2; Meditech, with a grade of 76.9; Cerner, with a grade of 76.4; and then AllscriptsMcKesson (Allscripts acquired McKessons enterprise information solution in 2017) with a 72.2 grade. Using KLAS internal grade scale, Epics 87 grade qualifies as a B+; the other top-5 vendors grades in this category ranged from a B- to a C.In addition to displaying an overall performance score for each product, this years report also includes grades across six customer experience pillarsculture, relationship, operations, product, value, and loyalty. Each pillar is comprised of key questions from the standard KLAS evaluation. Epic did not receive worse than a B grade in any of these six pillars; its lone A was an A- grade for loyalty.

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