Technology is disrupting the healthcare industry, including patients’ expectations about their care experience. Thus, healthcare organizations should implement technology that enhances the patient experienceand use behavior design to ensure adoption.Health care always has been a hands-on industry; however, technology is rapidly changing the way practitioners provide careand patients receive it. Tech solutions already have a track record of saving providers time and money, increasing revenue and patient volume, and improving patient outcomes. Perhaps the most important factor driving technology adoption in our industry today, though, is that patients want it. In fact, theyve come to expect it.

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