The art of patient experience has gained purchase in the healthcare space and, as it has in other vertical industries, among UX gurus and IT shops alike.Patient experience is everything, bricks-and-mortar, valet parking, that first greeting is part of the patient experience, said Sue Schade, principal of StarBridge Advisors and a veteran healthcare CIO.In fact, experts are already starting to expand the idea of experience beyond hospital walls.

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