While the healthcare is an industry is unlike any other, patients have similar expectations for their experiences with healthcare providers as they do for any other company they work with. Nobody would expect a customer to stick with a mechanic who is difficult to get ahold of, or a plumber who doesnt respond to inquiries quickly. Why should people stick with a healthcare provider who makes it difficult to schedule an appointment or communicate with the doctor? Visits to the doctor are rarely a quick errand. They take time and planning to fit into the patients already busy schedule. Along with the time required, deciphering insurance policies, and finding covered providers, there are many inherent obstacles patients face in getting access to needed healthcare. While some of these barriers are things providers cant do anything about, patient communication software can improve processes and make it easier for patients to connect with their provider.

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