In recent years, consumer expectations around what constitutes an exceptional service experience have changed, and patient care is not immune to this movement. In todays world of on-demand service, patients expect real-time communication and transparency from their healthcare provider. To meet this need, healthcare organizations are moving toward a value-based care model where quality of care is prioritized over quantity.Value-based care strives to improve individual health outcomes through the active collaboration and shared decision making between patients, families and providers, to create a customized and comprehensive care plan. Providers are viewing patient care more holistically, which not only results in improved outcomes and patient experience, but also presents healthcare providers with an opportunity to optimize and streamline internal processes, reducing costs and allocating resources more efficiently.To forge truly exceptional patient relationships and adapt to the new value-based care model, consider the following strategies.

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