Whats on the roster for the coming year? From cloud to virtual care, heres the tech thats set to flourish across the industry. 1. Consumerization of Care Drives Digital HealthThe healthcare industry has been casting around for years trying to decide exactly who it serves, but with the advent of value-based care, Betts believes that its finally clear who the client is.The patient and family are firmly in the center now, and thats driving a lot of disruption, says Betts. Indeed, in a recent CDW survey of healthcare providers, patient engagement ranked as the most critical issue for provider organizations in the coming year. But with this focus comes shifting consumer demands.Weve seen an acceleration of consumers running out of patience with the challenges they have engaging with the system, says Betts. As a result, coming to the fore is the need for a much more seamless, digitally enabled, customer-oriented experience of care.These new demands will prompt health systems to continue developing digital health tools that can better enable and engage patients in their own care journey, such as coaching apps and personal electronic health records like those developed by Apple. But it will also mean providers standing up the necessary underlying systems to provide a better customer experience; for instance, making it easier for patients to find a doctor, schedule an appointment, pay a bill, identify or locate information thats relevant to them, review or make sense of their results in a digital-oriented world.

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